To order a product online, navigate the web site to the
product page of your choice and specify a quantity in the
appropriate input box. Quantities must be integers greater
than zero. While on the product page, also specify any options
if applicable. To validate the quantity and options you
have selected and add the item to your order you must click
the ADD TO ORDER button.
Each time an item is added, the order summary is displayed.
On the order summary page, you have the option of removing
individual products by clicking the DELETE button. To validate
and process any quantity changes you must click the SUBMIT
QUANTITY CHANGES button.
From the order summary page, you have the option of returning
to the previous page by clicking CONTINUE SHOPPING or proceeding
to the checkout area by clicking the PROCEED TO CHECKOUT
button. On the checkout page, where billing and delivery
information is collected, the order grand total is displayed
including shipping charges and sales taxes. Once you have
reviewed your order and filled out all required form fields
you can submit your order to our secure server by clicking
the SUBMIT button.
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While online requests may be submitted anytime, we process
and fulfill orders business days only, 9AM to 5PM. Deliveries
are also scheduled Monday to Friday as such, excluding holidays.
Perishable baskets are shipped on Next Business Day service
Monday to Thursday.
Orders received before 10:30 AM Monday to Friday are processed
same day. Orders received after this time are processed
the following business day.
Examples:
An order submitted 10AM Thursday for Next Business Day
delivery is processed same day and delivered Friday.
An order submitted 2PM Thursday for Next Business Day
delivery is processed the following business day (Friday)
and delivered Monday.
An order submitted 2PM Thursday for Standard delivery
is processed the following business day (Friday) and delivered
within 2 to 6 business days.
At present time Atelier Oliver Scarlett ships exclusively
to addresses within Canada and we cannot ship to a P.O.
Box; packages require a street address including suite numbers
and the receiver's telephone number.
The majority of products are delivered through FedEx Canada
and are subject to the carrier's Guarantees and Service
Explanation. Some orders delivered in the Metropolitan Montreal
Area are handled by a specialized local carrier. Questions
or comments regarding either service should be referred
directly to Atelier Oliver Scarlett at: service@oliverscarlett.com.
In an effort to ensure optimal freshness and to preserve
the presentation quality, certain perishable food-based
products are subject to additional limitations and restrictions
as outlined below:
-
Epicurean items packaged in traditional open wicker
baskets (e.g. The Classic, Something Savory, Tea and
Sympathy) as well as fresh flowers are subject to special
handling and are available for shipping on the Next
Business Day service within the Metropolitan Montreal
Area only.
-
Other perishable Epicurean offerings packaged in closed
boxes, hampers or crates (e.g. The Montrealer, Li'l
Goodies Box) are available for shipping nationwide,
using the Next Business Day shipping method.
- All other items may be shipped Next Business Day or
on Three Business Day service.
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Parcels damaged or otherwise compromised during shipping
and handling can be returned for refund or exchange at the
expense of Atelier Oliver Scarlett.
Though we aim to provide authentic depictions, Atelier Oliver Scarlett will exchange or refund any product with
which receivers are not entirely satisfied, within a 14-day
period following the purchase date. Simply follow the procedure
outlined below:
1. Returns and exchanges are handled through Atelier Oliver Scarlett and requests should be made by e-mail at service@oliverscarlett.com.
2. We will provide you with a return code and mailing address.
3. Upon receipt we will credit the card used for the purchase
or ship a replacement product.
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At present time, the website oliverscarlett.com does not
handle multiple ship-to addresses. The order cycle must be
repeated for each unique ship-to address.
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Atelier Oliver Scarlett has an obligation to collect and remit
the Goods and Services Tax (GST) and the Quebec Provincial
Sales Tax (PST) on every purchase. In accordance
with the law, the GST is levied at a rate of 5% of the grand
total including shipping charges and the PST is levied on
the grand total after GST.
The tax registration numbers of Atelier Oliver Scarlett
are:
GST: #142786530
PST: #1021990945
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Atelier Oliver Scarlett accepts VISA and MASTERCARD as payment
for orders made through oliverscarlett.com. In certain
circumstances, such as corporate orders, alternate arrangements
can be made by contacting us at: service@oliverscarlett.com.
Client card information must be inserted on the order form
and submitted along with the order. Upon receipt of the
order, the transaction is pre-authorized on the client card.
Credit cards are only charged once orders are shipped.
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In accordance with industry trends and approved business practices,
sections of oliverscarlett.com are hosted on separate servers
depending on encryption requirements.
Since encryption noticeably impairs website performance,
it has been limited to the orderform page, where billing
and delivery information is gathered, and the transmission
of that information to our servers.
The secure ordering area of oliverscarlett.com is hosted
on an Apache-SSL server and data transfers are encrypted
with 128-bit technology. Atelier Oliver Scarlett has obtained
a 128-bit SET certificate from Deal Secure and signed by
EnTrust.
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